Client Manager

Written By Ella Dalton

Full Time (Hybrid) | Sydney

The Client Manager role is a strong, independent, agency contributor, focused on delivering "best in class" work held up as a benchmark both within Kaimera and the industry-wide. This role manages middle-senior internal and external relationships and is responsible for shaping strategy with light support from a Senior Manager or Director.

Creative thinking, strong presentation skills, and rock-solid implementation are the keys to success. You will develop a confident point of view from roadmaps and other insights and be a clear expert in one or more technical areas.

  • Reporting Structure: Usually, you will have experience working with 1-2 direct reports.

  • Growth: You will also have the opportunity to work on pitches or new business work.

CORE RESPONSIBILITIES:

  • Lead and manage the strategy, planning, and implementation across your assigned portfolio of clients.

  • Oversee the financial health of client accounts, including invoicing, reconciliation, and budget management.

  • Act as the technical expert and coach for direct reports, ensuring excellence in media process from start to finish.

  • Proactively anticipate client needs and lead initiatives that drive cross-pillar commercial solutioning and business growth.

WHAT WE ARE LOOKING FOR:

  • COMMERCIAL ACUMEN: Able to effectively manage invoicing and reconciliation of assigned client budgets. Can identify and lead initiatives that drive business growth and success. Begins to look to cross-pillar commercial solutioning and strategy.

  • CLIENT SERVICE: Anticipates and proactively addresses potential issues that may arise in client relationships, demonstrating understanding of interpersonal dynamics. Acts strategically and builds and maintains stakeholder relationships that contribute to our success. Takes responsibility for delivering outputs across planning, buying, implementation, reporting.

  • ACCOUNTABILITY: Assumes ownership a number of clients. Accepts full accountability for the results of one's actions, decisions, and the impact on others. Takes a long term versus task-based view. Proactively seeks out opportunities to improve accountability within their teams.

  • TRUSTED RELATIONSHIPS: Begins to develop their skills in people management and complex client management. Spends time, effort, and heart in cultivating their leadership skills.

  • TECHNICAL EXCELLENCE: Shows mastery of the media process from start to finish. Is a technical expert in one or more areas. Is able to Identify and plan learning, targeted to specific developmental needs of direct reports. Acts as a coach.

  • LIVING OUR VALUES: Acts as a beacon for model citizenship. Assumes accountability for oneself, and encourages others to act with integrity. Begins to effectively improve the alignment of their teams. Is unafraid to call out behaviour in conflict with a safe workplace.

WHO ARE WE?:

At Kaimera, we don't just talk about being a Best Place to Work—we live it! We were honoured to win the AFR’s Best Place to Work Employee Experience Award in 2023 (standing out from over 700 companies!) because our people truly are the heart of everything we do. We believe that when you thrive, our clients succeed. If you're looking for meaningful work, a collaborative, no-hierarchy environment, and a place where every contribution is valued, you've found it. Come join a team that's redefining media and having a great time doing it!

We invest in our team's success, well-being, and growth. Here’s what you can look forward to:

  • Financial Rewards: Enjoy competitive remuneration and a discretionary bonus after 12 months, ensuring you share in our collective success.

  • Access to Leadership: Work in a collaborative, no-hierarchy structure with direct access to leadership and the opportunity to work alongside talented, passionate teams.

  • Flexible Hybrid Work: Benefit from a balanced work schedule, typically spending 4 days a week in our vibrant Surry Hills office, combining the best of in-person collaboration and flexibility.

  • Commitment to Growth: Sharpen your skills with paid IMAA training, professional development memberships, and clear career progression opportunities. We actively support you becoming the best in your craft.

  • Time Off to Celebrate: Get an extra day off with dedicated birthday leave!

  • Culture & Fun: Experience the fun side of media with:

    • Unforgettable events like axe throwing, office chess tournaments, and pickleball with industry friends.

    • Relaxing activities like puppy yoga, free coffee shouts, and Friday afternoon pub drinks.

  • Inspirational Office: Enjoy a positive, agile, and inclusive environment right in our bright Surry Hills office.

WHAT’S NEXT:

Please apply now by sending your CV and Cover Letter to hello@kaimera.com.au

Ella Dalton